Open a ticket
The fastest route for anything technical. Use the form below — it reaches the same queue as email.
Go to the formSupport
Something not working? Tell us what happened.
Open a ticket below and it goes straight to the team that maintains the platform. You'll get a reference number by email, and every reply stays on the same ticket.
Ways to reach us
Already have a ticket open? Reply on the existing thread so the history stays together.
support@maximusdigital.hkTelephone
For urgent problems affecting a live storefront or the sales floor during business hours.
+852 6062 7800Open a support ticket
Fields marked with a red asterisk are required. The more precisely you describe what you did and what happened, the fewer rounds it takes to fix.
Ticket sent
Thanks — your ticket is with the team that maintains the platform. We'll reply by email with a reference number, and every reply stays on the same ticket.